State Farm® Insurance Agent Jana Lake

"I am pleased to take this opportunity to express my sincere gratitude for the outstanding service I have received from State Farm Insurance over the many years I have been a loyal customer. I would like to specifically commend Tujuana for her exceptional customer service. She consistently goes above and beyond to assist me, demonstrating professionalism, kindness, and a genuine commitment to her clients. Her dedication and positive attitude truly exemplify the high standards of service that I have come to associate with State Farm. Additionally, I would like to extend my appreciation to Jana Lake for her continued support and assistance. Having been with State Farm for over 20 years, I can confidently say that I have experienced nothing but excellent service throughout my tenure with the company. My loyalty stems from the trust and confidence I have in their commitment to their clients. Overall, I am extremely satisfied with my experience and will remain a loyal customer. I highly recommend State Farm Insurance to anyone seeking reliable and caring insurance services. Thank you once again to Tujuana, Jana Lake, and the entire team at State Farm for your dedication and outstanding service. Sincerely, Tamara Young"

"My grandfather conducts business with Tijuana Mulcahy, and she is extremely professional! She is dedicated to helping clients with their insurance needs. She always takes time to answer questions and address any concerns that he has! She is not just an insurance agent; she is a trusted advisor who consistently goes the extra mile for her clients. She has a kind and compassionate approach to her work, creating a positive experience for everyone she interacts with. Thank you Miss Tijuana!"

"I do business with Miss Tijuana Mulcahy, and she has a jewel of a personality! She always takes the time to answer questions and address concerns. She has a specialty for making complex insurance matters so easy to understand to the regular customer. She has a truly beautiful spirit and is an exceptional professional! It is a pleasure to work with someone so knowledgable and caring! I hope she continues her job there for years and years to come!"

"I have been needing to go in and ask some questions. I had let my imagination run away with the whole idea. I stopped through and finally I asked. I'm so glad I did and I appreciate how it was explained by Katelin so I could understand the whole thing. Great customer service."

"I couldn’t have asked for a better experience than the one I had with Tujuana. She was incredibly patient and took the time to answer every single question. Truly 10/10 customer service!"

"Working with Tujuana at State Farm is always a great experience as she is knowledgeable, experienced, professional and thorough. I really appreciate how she has taken her time to explain the different coverage types, limits and State Farm’s policies so that I’m in the know as a policyholder. Knowing the what ifs and how things work make a huge difference for when things come up! She is awesome!"

"Working with Ms. Tujuana was an absolute pleasure. She was knowledgeable, patient, and truly took the time to explain everything in a way that made sense. I felt heard and supported throughout the entire process. Her professionalism and dedication to finding the best solution for my needs were outstanding. Highly recommend Ms. Tujuana to anyone looking for a trustworthy and reliable individual."

"Just wanted to drop a note to give a huge shoutout to Tujuana Mulchy. I’ve been with State Farm for over three decades and she has been my go to person. She never left me hanging, nor left it for me to figure out. She not only has assisted me with my insurance needs for my vehicles, life insurance policies, etc. But when I had a flood/water issue, she made sure I was on the right path for assistance when no one else could answer the questions that I needed answered. She was definitely a life saver on that one…and I’m forever grateful. That’s when those years of experience shined through. When she says that she’s going to call you back, she always does. I don’t think I could ever find another insurance agency, or agent as experienced and trustworthy as Tujuana at State Farm. I’m a proud and satisfied customer for life."

"I have my renters insurance through State Farm/ Brianna Stephenson. She has been very professional and always there to help with any questions I have. I recommend making an appointment with her for all of your insurance needs."

"I am in the market for auto and homeowner insurance policies, among others. Brianna Howell has been wonderful during this process. She listens, she is knowledgeable, resourceful, caring and patient. If you are looking for bundle options, State Farm offers a variety of policies at competitive rates."

"I had the most exceptional experience working with Tucker Bass! He was both professional and very customer service oriented from start to finish. He was very knowledgeable on the various types of policies I was looking for which was extremely helpful for someone such as myself who has little knowledge about insurance. He assisted with getting me the right coverage to meet my needs and did so in a timely and kind manner. Thank you Tucker for all your help!"

"They are great"

"I would place zero stars if possible. We filed a claim for damage to our home, thinking it was from all of the rain in September. We found out it was actually from a broken pipe. The claim was denied, and that is fine, but they refuse to change the wording from rainwater flooding to water from a broken pipe. Now the value of my home is lowered to potential buyers because it looks like we flood. A simple change of wording is the right thing to do, but they are unwilling to do that, stating that "i filed the claim saying it was rainwater, so that is what they are sticking with"...I'm not an expert, I have admitted i was wrong on my initial thought and yet they will not change it. They literally did nothing, but have been happy to collect my payment for the last few decades. DO NOT USE JANA LAKR"

"I had been needing to switch my auto insurance policy and was referred to State Farm. Brianna assisted me with getting a new policy. She answered my many questions and was so patient with me during the process. Jana, Brianna is the best and has awesome customer service."

"Brianna was very helpful in setting up my auto insurance. She explained everything in detail so I understood exactly what was needed and how to get it started. I will be moving other policies to them also."

"Hey no lie the best customer service EVER I'm going to stay with them for a long time they're fast and very helpful. Thanks Tucker."

"Excellent monthly policy. excellent service"

"Very professional"

"Professional and courteous service for all my home and auto insurance needs."

"Very kind group of workers"

"JANA LAKE AGENCY HAS TAKEN CARE OF ME FOR OVER 7 YEARS AND THEY ARE GREAT AT WHAT THEY DO I CAN’T SAY ENOUGH GOOD STUFF ABOUT THEM"

"Very irresponsible and unreliable. I wouldn't recommend them at all!!!"

"I've been with State Farm and at this location for years. The people who work here are greatly appreciated. If I have issues or need any questions answered, they respond quickly and know their stuff. I was in 2 car accidents, and they made things easy for me when I needed to get a rental and file a claim. Highly recommend"

"What is being said about State Farm Insurance, Jana Lake Agency in Wilson: From Jon Harpst on 02/29/2016- "I saw a negative post to which I would normally not respond. It has bothered me enough to post this note regarding Jana Lake and her staff. I have dealt with many Insurance Agencies as a property owner in my 72 years. From my first encounter these people have been organized, detailed and professional. I have and will continue to recommend the Jana Lake Agency! From Darcy Lafever on 02/29/16 "Personal and Professional" From Leslie Scott on 02/29/2016 "I would not trust my affairs with anyone else but Jana Lake and her agency-truly honest and pure" From Linda Carroll on 02/29/2016 "Ditto to all the other nice comments. Jana and her staff are super to work with. Jana is a great person! From Chris Habit on 02/29/2016 "I have been a State Farm Agent for 34 years. I was here when Jana was hired. She is one of the most dedicated agents I have been associated with. She runs a top shelf agency and State Farm is fortunate to have her as an agent!!!" From Tonie Marie Welborn on 02/29/2016 " I didn't see the post. But,I can't imagine what possesses some people . Jana and her staff have always been professional,organized and accommodating to our business as well as personally. Jana you are a wonderful friend. Thank You for all you do for us and our community.#hatershatesuccessfuladies" From Stacy Creech on 02/29/2016 "I've often found that the one slandering a person has such a reputation that their attempts fall on deaf ears. I do not know the situation here but I do know Jana Lake and I can tell you that in business it's never ever 100% for customer satisfaction as the current times it's just not feasible even with the greatest of efforts. I can tell you however, i would bet the farm that Jana has made every effort to make it a pleasurable experience. Some people just can't be satisfied, and you know good people when you meet them. Jana is an outstanding business owner in this community." From Anna Stancil on 02/29/2016 "Amen Jon Harpst! Jana and her staff are awesome. They go out of their way to make sure your insurance needs are covered. They call you to see if there are any changes that can be made and will work with any budget.""

"Great deal and courteous staff"