State Farm® Insurance Agent Jana Lake

"They are great"

"I would place zero stars if possible. We filed a claim for damage to our home, thinking it was from all of the rain in September. We found out it was actually from a broken pipe. The claim was denied, and that is fine, but they refuse to change the wording from rainwater flooding to water from a broken pipe. Now the value of my home is lowered to potential buyers because it looks like we flood. A simple change of wording is the right thing to do, but they are unwilling to do that, stating that "i filed the claim saying it was rainwater, so that is what they are sticking with"...I'm not an expert, I have admitted i was wrong on my initial thought and yet they will not change it. They literally did nothing, but have been happy to collect my payment for the last few decades. DO NOT USE JANA LAKR"

"I had been needing to switch my auto insurance policy and was referred to State Farm. Brianna assisted me with getting a new policy. She answered my many questions and was so patient with me during the process. Jana, Brianna is the best and has awesome customer service."

"Brianna was very helpful in setting up my auto insurance. She explained everything in detail so I understood exactly what was needed and how to get it started. I will be moving other policies to them also."

"Hey no lie the best customer service EVER I'm going to stay with them for a long time they're fast and very helpful. Thanks Tucker."

"Excellent monthly policy. excellent service"

"Very professional"

"Professional and courteous service for all my home and auto insurance needs."

"Very kind group of workers"

"JANA LAKE AGENCY HAS TAKEN CARE OF ME FOR OVER 7 YEARS AND THEY ARE GREAT AT WHAT THEY DO I CAN’T SAY ENOUGH GOOD STUFF ABOUT THEM"

"Very irresponsible and unreliable. I wouldn't recommend them at all!!!"

"I've been with State Farm and at this location for years. The people who work here are greatly appreciated. If I have issues or need any questions answered, they respond quickly and know their stuff. I was in 2 car accidents, and they made things easy for me when I needed to get a rental and file a claim. Highly recommend"

"What is being said about State Farm Insurance, Jana Lake Agency in Wilson: From Jon Harpst on 02/29/2016- "I saw a negative post to which I would normally not respond. It has bothered me enough to post this note regarding Jana Lake and her staff. I have dealt with many Insurance Agencies as a property owner in my 72 years. From my first encounter these people have been organized, detailed and professional. I have and will continue to recommend the Jana Lake Agency! From Darcy Lafever on 02/29/16 "Personal and Professional" From Leslie Scott on 02/29/2016 "I would not trust my affairs with anyone else but Jana Lake and her agency-truly honest and pure" From Linda Carroll on 02/29/2016 "Ditto to all the other nice comments. Jana and her staff are super to work with. Jana is a great person! From Chris Habit on 02/29/2016 "I have been a State Farm Agent for 34 years. I was here when Jana was hired. She is one of the most dedicated agents I have been associated with. She runs a top shelf agency and State Farm is fortunate to have her as an agent!!!" From Tonie Marie Welborn on 02/29/2016 " I didn't see the post. But,I can't imagine what possesses some people . Jana and her staff have always been professional,organized and accommodating to our business as well as personally. Jana you are a wonderful friend. Thank You for all you do for us and our community.#hatershatesuccessfuladies" From Stacy Creech on 02/29/2016 "I've often found that the one slandering a person has such a reputation that their attempts fall on deaf ears. I do not know the situation here but I do know Jana Lake and I can tell you that in business it's never ever 100% for customer satisfaction as the current times it's just not feasible even with the greatest of efforts. I can tell you however, i would bet the farm that Jana has made every effort to make it a pleasurable experience. Some people just can't be satisfied, and you know good people when you meet them. Jana is an outstanding business owner in this community." From Anna Stancil on 02/29/2016 "Amen Jon Harpst! Jana and her staff are awesome. They go out of their way to make sure your insurance needs are covered. They call you to see if there are any changes that can be made and will work with any budget.""

"Great deal and courteous staff"

"Excellent customer care for an after-hours call. Quick & efficient. Erin was great!"

"When I was notified that Brianna Howell was going to do an inspection on the outside of my rental home, I was not concerned neither did I question it. When I received her report that the roof needed to be replaced, I immediately contacted a great roofing company. It was then I learned that not only was the roof needed immediate attention. Because of State Farm's professional services, the roof was completed on the afternoon before a tremendous downpour, preventing my rental property from any internal water damage. I appreciate State Farm Insurance and the professionalism of the staff."

"Went in today to get my car insured and Mrs. Lake herself helped me. She walked me through it all and and was so nice and helpful. I was on my lunch break so she made sure i was in and out. The girl at the front desk was super nice too!"

"Friendly and quick"

"Insurance is one of those things you buy and hope to never use. JANA LAKE STATE FARM was a pleasure working with as they provided the homeowner's insurance for multiple properties. What impressed me the most was her prompt responsiveness to my inquiries whether it be by email or phone. The Army had taken me out of the state (and sometime out of the country) so needing to coordinate business across different time zones could have been an obstacle, but Jana and her team always came through for me. I highly recommend!"

"Jana is a great agent, very helpful. She responds to emails immediately. In addition to operating a very successful insurance agency she works tirelessly to rescue unwanted pets in Wilson County. I am so proud to know her and would never take my business anywhere else!"

"Great customer service. I have been with this agency since beginning driving, from car number one through three, life insurance and renters insurance."

"Very understanding"

"Are the employees here polite? Yes. Professional? Yes. Are they helpful? NO. 😐 Someone hit my vehicle while I grabbed groceries and left the scene. StateFarm did NOTHING to figure out who that was. They expected me to go through the hassle of contacting the man responsible for my car damages- by getting in contact with the officer who wrote the report (who I never got a hold of). Two years insured by StateFarm was a mistake. StateFarm just wants your money."

"Hi five for Statefarm"

"The customer service"