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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tamara Young

June 26, 2025

5  out of  5
rating by Tamara Young
"I am pleased to take this opportunity to express my sincere gratitude for the outstanding service I have received from State Farm Insurance over the many years I have been a loyal customer. I would like to specifically commend Tujuana for her exceptional customer service. She consistently goes above and beyond to assist me, demonstrating professionalism, kindness, and a genuine commitment to her clients. Her dedication and positive attitude truly exemplify the high standards of service that I have come to associate with State Farm. Additionally, I would like to extend my appreciation to Jana Lake for her continued support and assistance. Having been with State Farm for over 20 years, I can confidently say that I have experienced nothing but excellent service throughout my tenure with the company. My loyalty stems from the trust and confidence I have in their commitment to their clients. Overall, I am extremely satisfied with my experience and will remain a loyal customer. I highly recommend State Farm Insurance to anyone seeking reliable and caring insurance services. Thank you once again to Tujuana, Jana Lake, and the entire team at State Farm for your dedication and outstanding service. Sincerely, Tamara Young"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Matou Amar

June 25, 2025

5  out of  5
rating by Matou Amar
"My grandfather conducts business with Tijuana Mulcahy, and she is extremely professional! She is dedicated to helping clients with their insurance needs. She always takes time to answer questions and address any concerns that he has! She is not just an insurance agent; she is a trusted advisor who consistently goes the extra mile for her clients. She has a kind and compassionate approach to her work, creating a positive experience for everyone she interacts with. Thank you Miss Tijuana!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lorraine Boykin

June 25, 2025

5  out of  5
rating by Lorraine Boykin
"I do business with Miss Tijuana Mulcahy, and she has a jewel of a personality! She always takes the time to answer questions and address concerns. She has a specialty for making complex insurance matters so easy to understand to the regular customer. She has a truly beautiful spirit and is an exceptional professional! It is a pleasure to work with someone so knowledgable and caring! I hope she continues her job there for years and years to come!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Taronta Mack

June 25, 2025

5  out of  5
rating by Taronta Mack
"I have been needing to go in and ask some questions. I had let my imagination run away with the whole idea. I stopped through and finally I asked. I'm so glad I did and I appreciate how it was explained by Katelin so I could understand the whole thing. Great customer service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Amia Braswell

June 25, 2025

5  out of  5
rating by Amia Braswell
"I couldn’t have asked for a better experience than the one I had with Tujuana. She was incredibly patient and took the time to answer every single question. Truly 10/10 customer service!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tamara Hemby

June 24, 2025

5  out of  5
rating by Tamara Hemby
"Working with Tujuana at State Farm is always a great experience as she is knowledgeable, experienced, professional and thorough. I really appreciate how she has taken her time to explain the different coverage types, limits and State Farm’s policies so that I’m in the know as a policyholder. Knowing the what ifs and how things work make a huge difference for when things come up! She is awesome!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ti'Chara Reese

June 24, 2025

5  out of  5
rating by Ti'Chara Reese
"Working with Ms. Tujuana was an absolute pleasure. She was knowledgeable, patient, and truly took the time to explain everything in a way that made sense. I felt heard and supported throughout the entire process. Her professionalism and dedication to finding the best solution for my needs were outstanding. Highly recommend Ms. Tujuana to anyone looking for a trustworthy and reliable individual."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Linda Liles

June 24, 2025

5  out of  5
rating by Linda Liles
"Just wanted to drop a note to give a huge shoutout to Tujuana Mulchy. I’ve been with State Farm for over three decades and she has been my go to person. She never left me hanging, nor left it for me to figure out. She not only has assisted me with my insurance needs for my vehicles, life insurance policies, etc. But when I had a flood/water issue, she made sure I was on the right path for assistance when no one else could answer the questions that I needed answered. She was definitely a life saver on that one…and I’m forever grateful. That’s when those years of experience shined through. When she says that she’s going to call you back, she always does. I don’t think I could ever find another insurance agency, or agent as experienced and trustworthy as Tujuana at State Farm. I’m a proud and satisfied customer for life."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Anna Barnes

June 24, 2025

5  out of  5
rating by Anna Barnes
"I have my renters insurance through State Farm/ Brianna Stephenson. She has been very professional and always there to help with any questions I have. I recommend making an appointment with her for all of your insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Desirée Pereira

June 24, 2025

5  out of  5
rating by Desirée Pereira
"I am in the market for auto and homeowner insurance policies, among others. Brianna Howell has been wonderful during this process. She listens, she is knowledgeable, resourceful, caring and patient. If you are looking for bundle options, State Farm offers a variety of policies at competitive rates."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Davis Beeman

June 24, 2025

5  out of  5
rating by Davis Beeman
"I had the most exceptional experience working with Tucker Bass! He was both professional and very customer service oriented from start to finish. He was very knowledgeable on the various types of policies I was looking for which was extremely helpful for someone such as myself who has little knowledge about insurance. He assisted with getting me the right coverage to meet my needs and did so in a timely and kind manner. Thank you Tucker for all your help!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Tiffany Odom

March 13, 2025

5  out of  5
rating by Tiffany Odom
"They are great"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Walt Gryczan

December 3, 2024

1  out of  5
rating by Walt Gryczan
"I would place zero stars if possible. We filed a claim for damage to our home, thinking it was from all of the rain in September. We found out it was actually from a broken pipe. The claim was denied, and that is fine, but they refuse to change the wording from rainwater flooding to water from a broken pipe. Now the value of my home is lowered to potential buyers because it looks like we flood. A simple change of wording is the right thing to do, but they are unwilling to do that, stating that "i filed the claim saying it was rainwater, so that is what they are sticking with"...I'm not an expert, I have admitted i was wrong on my initial thought and yet they will not change it. They literally did nothing, but have been happy to collect my payment for the last few decades. DO NOT USE JANA LAKR"
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and would like the opportunity to make it right. Please reach out to us directly so we can work towards a resolution."
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Jennifer Jones

November 14, 2024

5  out of  5
rating by Jennifer Jones
"I had been needing to switch my auto insurance policy and was referred to State Farm. Brianna assisted me with getting a new policy. She answered my many questions and was so patient with me during the process. Jana, Brianna is the best and has awesome customer service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Charles Pittman

May 18, 2024

5  out of  5
rating by Charles Pittman
"Brianna was very helpful in setting up my auto insurance. She explained everything in detail so I understood exactly what was needed and how to get it started. I will be moving other policies to them also."
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Scottie Brown

May 15, 2024

5  out of  5
rating by Scottie Brown
"Hey no lie the best customer service EVER I'm going to stay with them for a long time they're fast and very helpful. Thanks Tucker."
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Carlos Ventura martinez

May 15, 2024

5  out of  5
rating by Carlos Ventura martinez
"Excellent monthly policy. excellent service"
We responded:
"I am so sorry your rates changed initially and this past renewal. We are going to give you a call today to explain your changes. We appreciate your business. "
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Karl Washington

March 6, 2024

5  out of  5
rating by Karl Washington
"Very professional"
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John Taylor

December 21, 2023

5  out of  5
rating by John Taylor
"Professional and courteous service for all my home and auto insurance needs."
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Francsola Ellis

August 14, 2023

5  out of  5
rating by Francsola Ellis
"Very kind group of workers"
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Vernon Linton

July 24, 2023

5  out of  5
rating by Vernon Linton
"JANA LAKE AGENCY HAS TAKEN CARE OF ME FOR OVER 7 YEARS AND THEY ARE GREAT AT WHAT THEY DO I CAN’T SAY ENOUGH GOOD STUFF ABOUT THEM"
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Lawrence Brathwaite

May 25, 2023

1  out of  5
rating by Lawrence Brathwaite
"Very irresponsible and unreliable. I wouldn't recommend them at all!!!"
We responded:
"Mr. Brathwaite, thank you for your feedback. I am sorry you are not pleased with State Farm over the cancellation and refund of your policy. We strive to make every one of our policyholders happy with exceptional customer service. If you would like to email me at jana@janalake.com, or call our office at 252-291-4625, we can discuss your concerns further. "
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jennifer shackleford

May 15, 2023

5  out of  5
rating by jennifer shackleford
"I've been with State Farm and at this location for years. The people who work here are greatly appreciated. If I have issues or need any questions answered, they respond quickly and know their stuff. I was in 2 car accidents, and they made things easy for me when I needed to get a rental and file a claim. Highly recommend"
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Jana Lake

April 28, 2023

5  out of  5
rating by Jana Lake
"What is being said about State Farm Insurance, Jana Lake Agency in Wilson: From Jon Harpst on 02/29/2016- "I saw a negative post to which I would normally not respond. It has bothered me enough to post this note regarding Jana Lake and her staff. I have dealt with many Insurance Agencies as a property owner in my 72 years. From my first encounter these people have been organized, detailed and professional. I have and will continue to recommend the Jana Lake Agency! From Darcy Lafever on 02/29/16 "Personal and Professional" From Leslie Scott on 02/29/2016 "I would not trust my affairs with anyone else but Jana Lake and her agency-truly honest and pure" From Linda Carroll on 02/29/2016 "Ditto to all the other nice comments. Jana and her staff are super to work with. Jana is a great person! From Chris Habit on 02/29/2016 "I have been a State Farm Agent for 34 years. I was here when Jana was hired. She is one of the most dedicated agents I have been associated with. She runs a top shelf agency and State Farm is fortunate to have her as an agent!!!" From Tonie Marie Welborn on 02/29/2016 " I didn't see the post. But,I can't imagine what possesses some people . Jana and her staff have always been professional,organized and accommodating to our business as well as personally. Jana you are a wonderful friend. Thank You for all you do for us and our community.#hatershatesuccessfuladies" From Stacy Creech on 02/29/2016 "I've often found that the one slandering a person has such a reputation that their attempts fall on deaf ears. I do not know the situation here but I do know Jana Lake and I can tell you that in business it's never ever 100% for customer satisfaction as the current times it's just not feasible even with the greatest of efforts. I can tell you however, i would bet the farm that Jana has made every effort to make it a pleasurable experience. Some people just can't be satisfied, and you know good people when you meet them. Jana is an outstanding business owner in this community." From Anna Stancil on 02/29/2016 "Amen Jon Harpst! Jana and her staff are awesome. They go out of their way to make sure your insurance needs are covered. They call you to see if there are any changes that can be made and will work with any budget.""
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Jim A

February 10, 2023

5  out of  5
rating by Jim A
"Great deal and courteous staff"